Is my total loss offer too low?
It may be. Most insurers price a totaled car with software from CCC, Mitchell or Audatex. The software starts from comparable cars for sale near you, adjusts each one, and averages them. The money is usually in a few lines: a negotiation cut on every comparable (Mitchell calls it a projected sold adjustment, Audatex a typical negotiation adjustment), a condition rating nobody photographed, comparables of another trim or from far away, and sales tax or fees your state says you are owed. The check runs 44 fixed rules on your numbers and shows each gap in dollars. It is a line-by-line check of the insurer's math, not an appraisal.
What a CCC, Mitchell or Audatex report includes
A full report is many pages, not the one-page offer letter. A CCC report, for example, has a summary with tax, fees and the deductible, a valuation method, your car's details and condition ratings, the comparable vehicles with every adjustment in dollars, and valuation notes. Pages are numbered "Page N of M", so you can see if any are missing. Our CCC valuation report guide walks through each section.
What happens after the check
You see every finding, its dollar range and the rule behind it, free. If the gap is worth disputing, the Total Loss Dispute Kit ($49, not on sale yet) will write a rebuttal letter from your own numbers for you to edit and send. If the insurer will not move, the appraisal clause on your own policy or a complaint to your state Department of Insurance can come next. Our guide on how to dispute a total loss valuation covers each step. We never contact your insurer for you.