Email is the best way to reach us. Writing it down also gives you a record of what you asked and when.
What to include
- Your order id, if you bought a kit. It is on your Paddle receipt and starts with
txn_. - The email address you used at checkout, if it is different from the one you are writing from.
- Which tool you used (total-loss check or diminished value calculator) and what went wrong, in a sentence or two.
- A screenshot, if something on the page looks broken.
Please do not send sensitive numbers
Never email us a full policy number, Social Security number, driver's license number or bank details. We never need them. If a screenshot shows them, cover them first.
How quickly we reply
We usually reply within 2 business days.
What we can help with
- Questions about how a check works or what a finding means.
- Restoring a kit you paid for, using your order id and checkout email.
- Refunds within 30 days of purchase, for any reason. See the refund policy.
- Corrections to our state rules. If you can, include the source.
- Privacy requests. See the privacy policy for what we keep and how to delete it.
What we cannot do
- Contact your insurer, adjuster or the other driver for you.
- Negotiate your claim or represent you.
- Give legal advice or tell you whether to accept an offer.
- Act as your appraiser under the appraisal clause.
Fairmark is self-help software. We are not a law firm, a public adjuster, a licensed appraiser or an insurer. For legal advice, talk to a licensed attorney in your state. For a complaint about how an insurer handled your claim, contact your state Department of Insurance. Our state pages list how to reach it.