The short version
What this covers
The refund applies to every kit we sell:
- Total Loss Dispute Kit, $49
- Diminished Value Claim Kit, $49
You have 30 days from the date of purchase. The refund is the full amount you paid, including any sales tax or VAT Paddle charged. It does not matter whether you downloaded the files, sent a letter or how your claim turned out.
How to ask for a refund
- Find your order id. It starts with
txn_. It is in the receipt email from Paddle and at the top of your kit page. - Email support@fairmarkvalue.com from any address. Include the order id. If you cannot find it, send the email address you used at checkout and we will look it up.
- We confirm the order with Paddle and issue the refund. We will reply to let you know it is done.
How the money comes back
Paddle is the merchant of record for our orders, so Paddle issues every refund. The money goes back to the original payment method. We cannot send it to a different card or account.
We usually issue the refund within a few business days of your email. After that, the time it takes to show up depends on your bank or card issuer. It often takes 5 to 10 business days.
Bought the same kit twice?
Tell us and we will refund the extra order.
Before you dispute a charge
Please email us first. A refund through Paddle is usually faster than a dispute with your bank, and it does not require any paperwork from you.
You can also contact Paddle directly at paddle.net to look up your order or ask about a charge.
The free tools
The total-loss check and the diminished value calculator are free. There is nothing to pay, so there is nothing to refund, and you never need to buy a kit to run them.
Your other rights
This policy adds to any rights you have under consumer law where you live. It does not reduce them. For the full terms of purchase, see our terms of service and the Paddle buyer terms.